Return and Refund Policy

Bloomora Return and Refund Policy

At Bloomora, we are committed to providing high-quality products and an exceptional shopping experience. Our Return and Refund Policy is designed to be fair and transparent for all our customers, while protecting our operations from fraudulent activity.

1. Scope of Policy

This Return and Refund Policy applies exclusively to purchases made while our digital storefront is officially active and operational. Requests for refunds or returns on orders placed during periods of store inactivity are not eligible for processing.

2. Eligibility Requirements

To ensure we can resolve your concerns quickly and effectively, all return and refund requests must be accompanied by comprehensive verification evidence. To be eligible for a review, you must provide:

  • Photographic Evidence: Clear, high-resolution images showing the defect or issue with the product.

  • Video Evidence: A clear, continuous video demonstrating the issue or the product’s failure to perform as described.

  • Physical Verification: A handwritten note including your order number and the current date placed next to the product in your evidence photos and videos.

3. Fraud Prevention and Verification

Bloomora maintains a zero-tolerance policy regarding fraudulent refund claims. We reserve the right to verify the authenticity of all evidence provided.

  • Originality: All submitted images and videos must be original, unaltered, and captured by the customer.

  • AI and Manipulation: Any evidence suspected of being AI-generated, digitally manipulated, or fabricated will result in the immediate denial of your claim and may lead to the permanent suspension of your account with our store.

  • Assessment: Our team will review the submitted evidence to determine if the claim is valid. We reserve the right to deny any request that we, at our sole discretion, believe lacks sufficient proof or shows evidence of misuse.

4. The Refund Process

Once your request is submitted and all required evidence is verified:

  1. We will notify you via email regarding the approval or rejection of your claim.

  2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  3. We reserve the right to require the return of the original product before a refund is issued. Shipping costs for return items are the responsibility of the customer unless otherwise stated.

5. Final Decision

Bloomora reserves the right to make the final determination on all refund and return claims based on the evidence provided and the conditions outlined in this policy. By completing a purchase on our store, you agree to these terms.